Star Sunglasses (UK) Ltd, through its Directors, are registered with the UK Information Commissioner as a data controller. We take the collection of data very seriously. IT IS STRONGLY ADVISED THAT YOU DO NOT SEND EMAILS OR REGISTER ON THE SITE IF YOU DO NOT WANT THAT INFORMATION TO BE PROCESSED BY US IN THE WAYS DESCRIBED BY THIS NOTICE. BY PROVIDING US WITH INFORMATION ON THE SITE, YOU CONSENT TO THE TRANSFER OF PERSONAL DATA AS DESCRIBED IN THE POLICY.

1. INTRODUCTION

Your privacy is important to us. This Privacy and Cookie Policy explains what information we collect about you and what we do with it. Please take a few minutes to read it.
Star Sunglasses (UK) Ltd, ("we") run this site www.starsunglasses.co.uk (the "Site") for visitors who wish to find out more about our business and for visitors who wish to purchase our products ("you") using this Site. We are registered with the UK Information Commissioner as a data controller and we try our best to comply with the Data Protection Act 1998. Data Controller
Your access, use of and submission of an order via the Site constitutes your explicit consent to the collection, use and transfer of your personal data, in the manner described in this Privacy & Cookie Policy ("the Policy"). If you disagree with the way we process data collected on the Site, we recommend that you do not use the Site. If you wish to obtain further information about us and/or the contents of this Privacy and Cookie Policy, you can contact us by email or post.

2. WHAT TYPE OF DATA DO WE COLLECT ABOUT YOU?

Personal data relating to Internet users viewing the Site may be collected through the Site on each of the following occasions:
(i) data regarding navigation may be collected by our web servers or by cookies when you are browsing the Site;
(ii) data regarding your identity and email address may be collected when you send an email to us through the Site (if you choose to do so), for instance via the ‘Contact’ page or where you submit an Order Form in accordance with our Terms and Conditions;
(iii) data regarding your identity may be collected by the Site on registration for online competitions or offers.
Upon collection the personal data will be stored for as long as is reasonably necessary to provide goods and services, including after sales services to you, in accordance with our Terms and Conditions.

3. WHAT IS A COOKIE?

A cookie is a tiny element of data that is stored on your computer's hard drive by your web browser when you access a website. The Site makes use of the following types of cookie technology:
• A "Session cookie", which contains a random ID number automatically allocated to your computer by the webserver for the duration of your visit. It is meant to make your use of the Site faster and easier. It will be deactivated after thirty minutes of inactivity on the Site and will be automatically removed from your computer when you close your browser.
• A "Script generated cookie" is automatically allocated to your computer when you register to access any restricted areas of the Site and on each subsequent visit. It only contains an identifier which will enable the Site to identify you as a registered user so that you do not have to identify yourself again while you move from one server to another during your visit. It will remain on your computer after your visit until you remove it. It will be placed again at your next visit.

Third-Party Cookies
We may use third-party advertising companies or affiliates to display advertisements on our website. These third-party advertising companies or affiliates may separately place or recognise a cookie file on your browser in the course of delivering advertisements to the Site. We cannot see the information collected or stored in third party cookies. We do not provide personal data about you to these third party advertisers or affiliates or to any other third party.
You do not have to agree to the use of cookies. For information on how to reject cookies, see below Removing and Disabling Cookies Section. However, in order to use the payment section of the Site, we recommend that you do not block the recording of cookies on your computer.

4. REMOVING AND DISABLING COOKIES

If you don’t want us to place cookies on your computer at all, you can set your browser to disable or reject cookies. This will mean that no websites will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. This may mean, however, that you will not be able to enjoy full use of all parts of the Site.
If you want to remove previously-stored cookies, you can manually delete the cookies at any time. This will not prevent websites from placing further cookies on your computer.
To find out exactly how to disable/remove, please go to http://www.allaboutcookies.org/manage-cookies/index.html

5. WHAT WE DO WITH THE INFORMATION WE COLLECT ABOUT YOU

(i) DATA COLLECTED BY WEB SERVERS AND COOKIES
The web servers that serve the Site collect the IP address of users who visit the Site, their Site navigation information (page requested, time of request, browser type and server response) as well as the user name if the user has registered to any restricted areas of the site.
This information is regularly aggregated and de-identified so that the number of visits to the Site and its pages, the average time spent on the Site and the pages viewed, etc., can be measured and analysed to improve our product offerings and marketing approach and to improve the Site's content and functionality. This information will not be used to create individual visitors' profiles. We will not track the individual navigation of visitors, except in the very limited cases where a visitor faces navigation problems which require a technical intervention to correct the problem or to detect potential intrusions.

(ii) DATA COLLECTED ON SENDING AN EMAIL TO THE OWNER
You may want to send an email to us through the Site, for instance via the 'Contact' pages. By doing so, you will provide us with basic information about yourself, such as your email address, telephone numbers, your name, your age, and your query.
We will not use the information you provide when sending us emails for purposes other than responding to your message, handling your query or your Order, analysing your feedback and/or suggestions and for improving the Site.
Except if provided to others, as set out below, the supplied data will be kept on the Site’s secured servers and computer systems, protected from outside intrusions.

(iii) DATA COLLECTED THROUGH SUBMISSION OF ORDER FORM
In addition to a copy of your prescription from a registered medical practitioner or registered ophthalmic optician, or details thereof as applicable you are required to provide the personal information set out in the Order Form.

The personnel information set out in the order form is processed by us for the purpose of processing your Order Form, delivery Goods to you and otherwise performing our obligations to you in accordance with our Terms and Conditions. If you do not wish to register, but would still like product or service information, all you need to do is send us an email.
If you specify on the "Cardholder Details" page that you are interested in receiving news from starsunglasses.co.uk, your personal data will be used and transferred for direct marketing purposes. Except as expressly stated in this Privacy and Cookies Policy and in our Terms and Conditions we will not send you email messages or junk mail, and your details will not be passed to ANY organisation beyond starsunglasses.co.uk without your explicit permission.

6. TRANSFER OF THE DATA COLLECTED VIA THE SITE TO THIRD PARTIES

Data collected by web servers and cookies are not transferred to any third parties.
Data collected on sending an email may be provided, to the extent necessary to handle your Order, to our offices as well as vendors whose assistance is needed to handle your query.
Data collected through the Site may also be transferred to others from time to time in the following cases as needed to perform the data processing purposes described in this Policy:

1) at your request, on your order or subject to your prior agreement, to recipients specified by you;

2) to authorised third parties in compliance with our statutory or regulatory obligations;

3) to recipients who are operators acting on our behalf in their capacity as agent, authorised proxy, sub-contractor, service provider or in any other capacity, including suppliers in charge of hosting or maintaining the site;

4) other third party businesses selected by us for the purposes of direct marketing, if you tick in the relevant box on the "Cardholder Details Page" page;

5) in case of a change of control or acquisition or the whole or part of the assets or business of HSBE Limited, the data collected through this site will be transferred to the acquiring entity.

6). TRANSFERRING YOUR DATA OUTSIDE EUROPE
Currently we do not transfer your data outside Europe.

7) SUBJECT ACCESS RIGHTS
At law you have the following rights
• a subject access right which enables you to be told whether we hold any personal data about you and to obtain a copy of that information;
• a right to get personal data relating to you rectified, completed, updated, blocked or erased when incomplete, unclear, obsolete or processed unlawfully;
• a right to object to the processing of data relating to you on legitimate grounds and a right to object free of charge to the use of data for solicitation purposes.
We will comply with such rights as provided under applicable law. If you wish to exercise your subject access right, please contact us in writing at the address set out on the Site with sufficient information to identify yourself and the information you require. We will respond to your request within 40 days. We reserve the right to charge £10 for complying with a subject access request.

8. SECURITY
Except if provided to others in the circumstances set out in this Policy, the data supplied by you will be kept on the Site’s secured servers and computer systems, protected from outside intrusions.

9. LINKS FROM THE WEBSITE TO OTHER WEBSITES
The Site may contain links to the websites of our business partners, advertisers or other third parties. We do not control the privacy policies or the terms of use of the websites reached through the links from the Site. These may differ from the policy and terms of use of the Site. You will need to determine if they are acceptable to you and your Company. We accept no responsibility for the content or the privacy practices employed by such other websites.

10. CHANGES TO THIS PRIVACY AND COOKIE POLICY
We reserve the right to make changes to this Policy from time to time and reserve the right to do so. Any changes to the Policy will appear on this page, which you should check from time to time. By continuing to use the site you are deemed to accept changes to this Policy.

11. CONTACTING US
If you have any questions about any aspect of this Policy or want to discuss how we handle your data you can contact us by email or post, details on the ‘About Us’ page.

CONDITIONS OF USE

Terms of Sale

1. The contract between us
For a contract between us and the customer, we must receive full payment. Our acceptance of payment of your order brings into existence a legally binding contract between us. Payment is made via PayPal and you will receive a confirmation email from PayPal to confirm payment. However, we do not have to accept the payment from PayPal and payment is declined by us the contract is automatically cancelled.

2. Price
2.1 The prices payable for goods that you order are as set out in our website.
2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
2.3 Any customers who are obliged to pay UK VAT on orders MUST order in GB Pound Sterling not US dollars or Euro, the VAT has been removed for orders placed in US dollars.

3. Right for you to cancel your contract
3.1 In accordance with the Consumer Protection (Distance Selling) Regulations 2000 “The consumer has the right to cancel within 30 working days for most goods and services. This period runs from the day the contract was concluded for services, and from the day after the day of delivery for goods.”
3.2 Further to this we offer the right to return goods within 30 days from receipt of the goods. The relevant shop from where you placed your order with all order information or sales@starsunglasses.co.uk if your order has been received.
3.3 To cancel your contract you must notify us in writing or by emailing sales@starsunglasses.co.uk recommended that sunglasses are returned in the packaging in which they were received, if they are damaged in transit it is the responsibility of the customer to claim back all costs from the company with which the sunglasses were returned. We reserve the right to return faulty sunglasses back to customers that have been damaged in transit. Sunglasses must also be returned with/in any branded material that they are received in, e.g. cases, boxes and with the warranty and cloth (if applicable). DO NOT SEND IN JIFFY ENVELOPES, return in the box supplied or a similar construction.
3.4 If you have received the goods before you cancel your contract we must be notified at sales@starsunglasses.co.uk and you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your original method of payment will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
3.6 If the goods are not returned in the condition they were sent we reserve the right to charge the cost of recovering the goods directly to you.
3.7 All goods must be returned in accordance with our returns policy which can be found on the FAQ page.
3.8 Unfortunately return postage can not be refunded.
3.9 A restocking fee may be applicable to returned products. Our full costs incurred e.g. special delivery charges for designer sunglasses (which is approximately £5-£10/order in the UK), may also be charged for returned products.

4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 We have insufficient stock to deliver the goods you have ordered;
4.1.2 We do not deliver to your area; or
4.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us via original method of payment or cheque as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. Delivery of goods to you
5.1 All UK orders are sent either first class recorded mail, or special next day delivery. All international orders are sent via international signed for delivery or Airsure (where available). All orders will require a signature (except airsure which will be scanned on delivery).
5.2 Deliveries will be made to the given delivery address, the address given will be the address to which the goods are sent. For any amendments to the delivery address, we must be notified by email prior to the processing of your order. It is essential that you ensure you give a delivery address where the recipient will be available to accept the goods, or you must be prepared to collect the goods from your post office or the delivery service office following attempted delivery.
5.3.1 We aim for delivery of all UK orders within 3 working days but delivery can take up to 30 days. International delivery times vary, but must orders are received between 4 and 12 days. For UK deliveries goods cannot be classified as missing in the post until 15 working days have passed since the day of posting. We cannot take any action during this period, but will immediately make enquiries and re-send orders if delivery has not been made following the 15 working day period.
5.3.2 International orders are generally sent via Royal Mail International Delivery and are usually delivered within a week but can take up to 28 days due to delays at customs. Most orders require a signature. If 28 days or more have passed and your order has not been received, please contact us to inform them of the delay. We then have to launch an international track and enquiry, as soon as we have the results we can resend or refund.
5.4 We cannot be held responsible for failed deliveries, either due to an incorrect address or unavailability of a signature on delivery. If goods are returned to us for these reasons we can re-charge for postage and handling, or deduct the cost if a refund is requested.
5.5 Upon delivery of your order you will become the owner of the goods, they will be held at your own risk and we cannot be held liable for their loss or destruction.
5.6 If an item is delivered to you and has been damaged in transit, we must be notified within two hours of delivery so we can claim with Royal Mail postal insurance.
5.7 All orders are sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports.

6. Liability
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us, by email or in writing at our contact address, of the problem immediately and in any case within 10 working days of the delivery of the goods in question. If items have been damage in transit we must be notified on the day of delivery. Therefore if the goods ordered are a gift it is advisable to check the contents immediately.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us, by email or in writing at our contact address, of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
6.2.1 To make good any shortage or non-delivery;
6.2.2 To replace or repair any goods that are damaged or defective; or
6.2.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:
Star Sunglasses (UK) Ltd
Unit Ek6 Ely Court
Royal Victoria Place
Tunbridge Wells
TN1 2SP
UK
Or by emailing sales@starsunglasses.co.uk or the correct shop from where your order was placed, you must include your name, order number, and date of order, and all notices from us to you will be displayed on our website from to time.

8. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

9. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

11. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

13. Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.